Warranty Coverage
Viceroy is committed to providing high-quality products and ensuring customers satisfaction. Our warranty applies to Viceroy products purchased from authorized dealers and covers defects in materials and workmanship under normal use during the warranty period.
Warranty Period
The warranty period for Viceroy products is 2 years from the date of purchase. Proof of purchase is required to validate the warranty.
What is Covered?
Manufacturing Defects: Any defects in materials or workmanship.
Performance Issues: Any issues affecting the normal operation and performance of the product.
Replacement Parts: Defective parts will be repaired or replaced at no cost to the customer.
What is Not Covered?
Normal Wear and Tear: Deterioration due to normal use.
Unauthorized Modifications: Damage caused by modifications or repairs not authorized by Viceroy.
Improper Use: Damage caused by misuse, abuse, or failure to follow product instructions.
Accidental Damage: Any damage resulting from accidents, natural disasters, or other external causes.
Warranty Claim Process
To make a warranty claim, follow these steps:
- Contact Customer Support: Reach out to our customer support team with your proof of purchase and a description of the issue.
- Inspection: Viceroy will evaluate your claim and may request additional information or photos to assess the defect.
- Repair or Replacement: If the claim is approved, Viceroy will repair or replace the defective product or part at no cost to you.
Limitations of Liability
Viceroy's liability is limited to the repair or replacement of defective products. Viceroy is not responsible for any indirect, incidental, or consequential damages arising from the use of our products.
Extended Warranty Options
For added peace of mind, Viceroy offers extended warranty options. Contact our sales team for more information about purchasing an extended warranty for your product.